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Frequent asked questions

  • How to use Call Coaching?
    In order to take advantage of Call Coaching services, you should have access to a device you choose to use during your coaching session (laptop with wifi, or a mobile phone). Make sure you are in a quiet place and minimise distractions to focus and have some privacy. You can always send us an email with your questions. We love feedback :)
  • What are the services we have?
    We have two types of services: 1. Immediate calls - this is a service where people want the coaching session on the moment. It's a 20 minutes online session with a certified coach and once it's booked it will be delivered by our coaching team within less than 2 hours on the day it was booked. 2. Schedule call - this is a service the client books in advance. With access to the calendar of top executive coaches, the clients are able to schedule their online coaching session whenever they want.
  • What are the benefits of coaching services?
    The International Coaching Federation [ICF] - the leading institute in providing ethical and professional guidelines for the coaching practice - has been releasing research data regarding the benefits of using coaching services. In a study (ICF, 2009), the institute reported that: - 80% of people who receive coaching mentioned an increase of self-confidence; - Over 70% benefited from improved work performance, relationships, and more effective communication skills; Regarding the benefits of Coaching in Organizations, they are: - Empowers individuals and encourages them to take responsibility - Increases employee and staff engagement - Improves individual performance - Identifies and develops high potential employees - Promotes both organizational and individual identification of strengths and opportunities development - Motivates and empower individuals to excel - Demonstrates organizational commitment to human resource development - 86% of companies report that they recouped their investment on coaching;
  • I booked a session but I couldn't attend it. What happens now?
    We will do our best to reschedule your session according to our coaches' availability. On the immediate call services it is impossible to reschedule your session as the immediate call is a service you pay for that specific moment. On scheduled calls, you may ask for a rescheduling of your session. However, you must do that within at least a 24 hour period. Other terms and conditions may apply when our services are acquired by a company.
  • Who are the coaches working with Call Coaching?
    Our coaching team, supervised by Sofia Calheiros & Associates has more than 30 years of experience of working with top executives, based in multinational companies. You can expect a team of coaches with a diversed experience in executive and leadership roles as well as holding academic degrees in several fields such as psychology, management, engineering and finance. Our coaches are: Certified Accredited Experienced
  • I am working in a company and I want Call Coaching for all of my workers to have access. How can I do it?
    Great news!! You just need to drop us an email here telling us the details of your organisation. Send now an email to If you prefer, you can check our services' page here.
  • Are the services secure and confidential?
    Yes, we are in compliance with all the legislation within security, confidentiality and data protection. At Sofia Calheiros & Associates we take security and confidentiality very seriously. That is the reason why we have been working with top multinationational companies and have been recognised by our professionalism and quality. Call Coaching is an innovative online platform, and due to that we needed to invest time to understand what would be the best way we could deliver this service we created to fulfill our clients' current needs. Within this process we reached to a point where we can provide our services totally in compliance with what the European Legislation and the ISO Standards required to us and to all of the contributors that provide services to us.
  • Are my online payments secure?
    Our clients' payments are made by using a secure certification worldwide recognised [SSL Certificate].
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